Terms of service

Last Updated: June 2026

Welcome to Yuelora.

These Terms of Service ("Terms") govern your access to and use of the Yuelora website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, please do not use this website.

1. Company Information

Yuelora is an online retailer offering bedding products including bedding sets, duvet covers, sheet sets, blankets, and related home textile products.

Manufacturer:

Nantong Yuelora Home Textile Co., Ltd.

Zhihao Industrial Park
Chuanjiang Town
Tongzhou District
Nantong, Jiangsu Province
China

U.S. Fulfillment & Returns Center:

352 E Mall Rd
Barboursville, WV 25504
United States

Customer Support:

Email: service@yuelora.com

Phone: +1 (304) 733-1076

2. Website Use

By using this website, you confirm that:

You are at least 18 years of age or have permission from a parent or legal guardian.
You are legally capable of entering into binding agreements.
You will use the website only for lawful purposes.

You agree not to use the website in any manner that may interfere with its operation, security, or accessibility.

3. Product Information

We make reasonable efforts to ensure that all product descriptions, specifications, images, dimensions, pricing, and other content displayed on our website are accurate.

However:

Product colors may appear differently depending on device screens and display settings.
Product dimensions may vary slightly due to manufacturing tolerances.
Packaging and labeling may be updated periodically.
Images are provided for illustrative purposes and may not exactly represent every product variation.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing

All prices displayed on the website are listed in U.S. Dollars (USD).

Prices may change without notice.

We reserve the right to:

Adjust prices
Modify promotions
Correct pricing errors
Limit product quantities
Discontinue products

If a pricing error occurs after an order has been placed, we may contact you regarding available options or cancel the order and issue a refund.

5. Orders

When you place an order, you are making an offer to purchase products subject to these Terms.

Order confirmation emails acknowledge receipt of your order but do not constitute acceptance of the order.

Yuelora reserves the right to refuse or cancel any order for reasons including but not limited to:

Product unavailability
Pricing errors
Payment issues
Suspected fraudulent activity
Violation of these Terms

If payment has already been collected, a refund will be issued to the original payment method.

6. Payment Methods

We accept payment methods displayed during checkout.

By providing payment information, you represent that:

You are authorized to use the payment method.
The information provided is accurate and complete.
Sufficient funds or credit are available.

Orders will only be processed after payment authorization has been successfully completed.

7. Shipping

Yuelora currently ships only within the United States.

Shipping fees and estimated delivery times are displayed during checkout and further explained in our Shipping Policy.

Estimated delivery dates are not guaranteed and may be affected by:

Carrier delays
Weather conditions
Peak shipping periods
Transportation disruptions
Other events beyond our reasonable control

Risk of loss and title for purchased products pass to the customer upon delivery to the shipping address provided.

8. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Customers should review the Return & Refund Policy before making a purchase.

Key terms include:

30-day return window
Return authorization required
No direct exchanges
Refunds processed after returned items are inspected

The Return & Refund Policy forms part of these Terms.

9. No Exchange Policy

At this time, Yuelora does not offer direct exchanges.

Customers wishing to obtain a different product, size, color, or style should submit a return request (if eligible) and place a new order separately.

10. Customer Accounts

If you create an account on our website, you are responsible for:

Maintaining the confidentiality of your account credentials
Restricting unauthorized access to your account
All activities occurring under your account

You agree to notify us immediately if you suspect unauthorized use of your account.

11. Intellectual Property

All content available on this website, including but not limited to:

Logos
Product images
Product descriptions
Text
Graphics
Website design
Branding materials

is the property of Yuelora or its content providers and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

12. User Reviews and Submissions

Customers may submit reviews, comments, photos, or other content.

By submitting content, you grant Yuelora a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and publish such content for business purposes.

You represent that:

You own or have permission to share the content.
The content does not violate any laws or third-party rights.
The content is not misleading, unlawful, defamatory, or offensive.

We reserve the right to remove submitted content at our discretion.

13. Prohibited Activities

You agree not to:

Violate any applicable law or regulation
Use the website for fraudulent purposes
Attempt unauthorized access to systems or accounts
Distribute malware or harmful software
Harvest customer information
Interfere with website operations
Impersonate another person or business

Violation of these Terms may result in suspension or termination of access.

14. Third-Party Services

Our website may contain links to third-party websites, services, or applications.

Yuelora is not responsible for:

Third-party content
Third-party policies
Third-party services
Third-party business practices

Customers access third-party services at their own discretion.

15. Disclaimer

The website and products are provided on an "as available" and "as is" basis.

While we strive to maintain accurate information and reliable service, we do not guarantee that:

The website will always be uninterrupted
The website will be free from technical errors
All content will always be current or complete

Product performance and customer experiences may vary depending on individual use, care practices, and environmental conditions.

Nothing on this website should be interpreted as a guarantee of specific results.

16. Limitation of Liability

To the fullest extent permitted by law, Yuelora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of the website
Inability to access the website
Product purchases
Product use
Delayed deliveries
Technical issues

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

Certain jurisdictions may not allow limitations on liability, so portions of this section may not apply to all customers.

17. Indemnification

You agree to indemnify and hold harmless Yuelora, its employees, affiliates, partners, contractors, and service providers from claims, damages, liabilities, costs, and expenses arising from: