Refund policy

Last Updated: June 2026

Thank you for shopping with Yuelora.

We want you to feel confident when purchasing from our store. If you are not completely satisfied with your order, this Return & Refund Policy explains the conditions, procedures, and timelines for returns and refunds.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

We accept returns within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must meet all of the following conditions:

The return request is submitted within 30 days of delivery.
The product is unused and unwashed.
The product is free from stains, odors, pet hair, damage, or signs of use.
Original tags, labels, and packaging are included whenever possible.
The item is in resalable condition.

Items that do not meet these requirements may not be eligible for a refund.

2. Products That Cannot Be Returned

For hygiene and product quality reasons, the following items are not eligible for return:

Used bedding products
Washed bedding products
Products with visible signs of wear
Products damaged by improper use or care
Clearance or Final Sale items (if marked as such)
Gift cards
Items returned without prior authorization

We reserve the right to refuse returns that do not comply with this policy.

3. How to Start a Return

Before sending any item back, please contact our customer support team.

Email: service@yuelora.com

Phone: +1 (304) 733-1076

Please include:

Full name
Order number
Product name
Reason for return
Photos if the item is damaged or defective

Once reviewed, we will provide return instructions.

Returns sent without prior approval may experience delays or may not be accepted.

4. Return Shipping Costs

Customer-Initiated Returns

If you wish to return an item because:

You changed your mind
You ordered the wrong product
You selected the wrong size
The product does not match your personal preference

You will be responsible for the cost of return shipping.

Original shipping charges paid during checkout are not refundable.

Seller Error or Product Defect

If the return is due to:

A damaged product
A defective product
An incorrect item shipped by Yuelora

We will provide a prepaid return shipping label or reimburse reasonable return shipping costs after review and approval.

Customers must report these issues within 7 days of delivery.

5. Return Address

Approved returns should be sent to:

Yuelora Returns Center

352 E Mall Rd
Barboursville, WV 25504
United States

Please do not send products to the manufacturer's address in China.

Returns sent to the wrong location may delay processing.

6. Inspection Process

After your return arrives at our returns center, our team will inspect the product.

Inspection generally takes 2–5 business days.

We verify:

Product condition
Product completeness
Packaging condition
Eligibility under this policy

If additional information is required, our support team may contact you.

7. Refund Approval

Once your return has been approved, a refund will be issued to your original payment method.

Refunds are issued only after the returned item has been received and inspected.

You will receive a confirmation email once the refund has been processed.

8. Refund Processing Time

Typical refund timeline:

Return received: Day 1
Inspection completed: 2–5 business days
Refund issued by Yuelora: 1–3 business days
Bank or card provider processing: 5–10 business business days

Actual processing times may vary depending on your financial institution.

9. Partial Refunds

Partial refunds may be issued when:

Products are returned with missing components
Products are returned damaged by the customer
Products show signs of use
Products are not returned in original condition

The amount deducted will depend on the condition of the returned merchandise.

10. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Clear photos of the product
Photos of packaging if applicable

Our team will review the information and determine the appropriate resolution.

Depending on the situation, we may offer:

A replacement shipment
A full refund
A partial refund
Return authorization with prepaid shipping

11. Lost Packages

If tracking information indicates that your package has been delivered but you cannot locate it:

Check with household members or neighbors
Check around your property
Contact the carrier directly

If the package cannot be located, please contact us and we will assist in reviewing the situation with the carrier.

Please note that carrier investigations may require additional time.

12. Refused Deliveries

If a customer refuses delivery of a shipment for reasons other than damage or seller error:

Original shipping charges will not be refunded
Return shipping costs charged by the carrier may be deducted from the refund amount

13. Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered fulfillment or has been shipped, it cannot be canceled and must follow the standard return process.

To request a cancellation, please contact us as soon as possible after placing your order.

14. Exchanges

At this time, Yuelora does not offer direct exchanges.

If you would like a different item, color, or size, please:

Submit a return request for the original item (if eligible).
Place a new order for the desired product.

This helps ensure the fastest processing and inventory accuracy.

15. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

Our customer service team is available to assist with returns, refunds, shipping concerns, and product-related questions.

Most issues can be resolved more quickly through direct communication.

16. Contact Information

Yuelora Customer Support