FAQ

Orders

How do I place an order?

Simply browse our products, add your selected items to your cart, and proceed to checkout. Follow the checkout instructions to complete your purchase.

Can I modify or cancel my order?

If your order has not yet been processed for shipment, we may be able to modify or cancel it.

Please contact us as soon as possible at:

service@yuelora.com

Once an order has entered fulfillment or has shipped, it can no longer be modified or canceled.

Will I receive an order confirmation?

Yes.

After placing an order, you will receive an order confirmation email containing your order details.

If you do not receive an email, please check your spam or junk folder or contact customer support.

Shipping

Where do you ship?

Yuelora currently ships only within the United States.

We do not currently offer international shipping.

How much does shipping cost?

Standard Shipping:

Orders under $99: $9.99
Orders of $99 or more: Free Standard Shipping

Shipping charges are displayed during checkout before payment is completed.

How long does shipping take?

Most orders are processed within 1–3 business days.

After shipment, delivery typically takes 3–7 business days.

Actual delivery times may vary depending on destination, carrier operations, weather conditions, and seasonal demand.

Where are orders shipped from?

Orders are fulfilled and shipped from our U.S. warehouse:

352 E Mall Rd
Barboursville, WV 25504
United States

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking information may take up to 24–48 hours to become active.

What if my package is delayed?

Shipping carriers occasionally experience delays.

If your package appears delayed or tracking has not updated for an extended period, please contact us and we will assist with investigating the shipment.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned items must be:

Unused
Unwashed
In original condition
Returned according to our Return & Refund Policy

Do you offer exchanges?

No.

At this time, Yuelora does not offer direct exchanges.

If you would like a different item, please place a new order and request a return for the original eligible item.

Who pays for return shipping?

If the return is due to customer preference, incorrect selection, or a change of mind, the customer is responsible for return shipping costs.

If the item is damaged, defective, or incorrectly shipped, Yuelora will provide return instructions and assist with the return process.

When will I receive my refund?

After the returned item is received and inspected:

Inspection typically takes 2–5 business days
Approved refunds are processed within 1–3 business days

Your bank or payment provider may require additional processing time.

Can I return a used or washed product?

No.

Products that have been used, washed, altered, or damaged after delivery are generally not eligible for return.

Products

What products does Yuelora offer?

Our product categories may include:

Bedding Sets
Comforter Sets
Duvet Cover Sets
Sheet Sets
Blankets
Bedding Accessories

Product availability may vary.

Are comforters included with duvet cover sets?

Not necessarily.

Please review each product description carefully to determine what is included.

Duvet inserts, comforters, or decorative accessories shown in product images may not be included unless specifically stated.

How do I know what is included in my order?

Each product page includes a package contents section listing the items included with that specific product.

Please review product details before purchasing.

Will the color match what I see online?

We make every effort to display product colors accurately.

However, colors may appear slightly different due to:

Monitor settings
Mobile device displays
Lighting conditions
Photography variations

Minor color differences are normal for online shopping.

Are product sizes exact?

Product dimensions are provided for reference.

Minor variations may occur due to manufacturing processes and measurement methods.

Payments

What payment methods do you accept?

We accept payment methods displayed during checkout.

Available payment options may include major credit cards and other secure payment providers supported by our checkout platform.

Is my payment information secure?

Payment transactions are processed through secure payment providers.

Yuelora does not store complete credit card information on its servers.

Customer Support

How can I contact Yuelora?

Email: