Privacy Policy

Last Updated: June 2026

At Yuelora ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Yuelora is an online retailer offering bedding products including bedding sets, duvet covers, sheet sets, blankets, and related home textile products.

Manufacturer:

Nantong Yuelora Home Textile Co., Ltd.

Zhihao Industrial Park
Chuanjiang Town
Tongzhou District
Nantong, Jiangsu Province
China

Customer Support:

Email: service@yuelora.com

Phone: +1 (304) 733-1076

U.S. Fulfillment & Returns Center:

352 E Mall Rd
Barboursville, WV 25504
United States

2. Information We Collect

We collect information that you voluntarily provide as well as certain information collected automatically through your use of our website.

Information You Provide

When you place an order, create an account, subscribe to emails, or contact customer support, we may collect:

Full name
Shipping address
Billing address
Email address
Telephone number
Order details
Payment information
Customer service communications

Payment information is processed securely through our payment service providers. We do not store complete credit card information on our servers.

Information Collected Automatically

When you visit our website, we may automatically collect certain information including:

IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on pages
Referring website information
Website interaction data

This information helps us improve website functionality and customer experience.

3. How We Use Your Information

We may use your information to:

Process and fulfill orders
Provide customer support
Verify transactions
Send order confirmations
Send shipping updates
Respond to inquiries
Improve website performance
Prevent fraudulent activity
Comply with legal obligations
Maintain business operations

If you subscribe to marketing emails, we may also send promotional messages regarding products, sales, or company updates.

You may unsubscribe from marketing emails at any time.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

Remember customer preferences
Maintain shopping cart functionality
Analyze website traffic
Measure marketing performance
Improve website navigation

Most web browsers allow you to manage cookie settings.

Disabling cookies may affect certain website features.

5. Analytics and Advertising Technologies

We may use third-party tools to better understand website performance and advertising effectiveness.

These services may collect information about your interaction with our website.

Examples may include:

Google Analytics
Google Ads
Shopify Analytics
Meta (Facebook) Pixel

These services may use cookies, pixels, and similar technologies to measure traffic and marketing performance.

Their use of information is governed by their own privacy policies.

6. How We Share Information

We do not sell customer personal information.

We may share information with trusted service providers when necessary to operate our business.

Examples include:

Payment Providers

To process payments securely.

Shipping Carriers

To deliver orders and provide tracking information.

Website Service Providers

To host and maintain our website.

Analytics Providers

To measure website performance.

Legal Authorities

When required by law, regulation, court order, or legal process.

Information is shared only to the extent reasonably necessary for business operations.

7. Data Retention

We retain personal information for as long as necessary to:

Complete transactions
Provide customer support
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending on applicable legal requirements and business needs.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to help protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

While we strive to protect customer information, we cannot guarantee absolute security.

9. Customer Rights

Depending on your location and applicable laws, you may have certain privacy rights regarding your personal information.

These rights may include:

Accessing your information
Correcting inaccurate information
Requesting deletion of information
Requesting information regarding how data is used
Opting out of certain marketing communications

To exercise these rights, please contact us using the information provided below.

10. Marketing Communications

If you subscribe to our marketing emails, we may send information about:

New products
Promotions
Sales events
Company updates

You may unsubscribe at any time by:

Clicking the unsubscribe link in emails
Contacting customer support

Transactional emails related to orders may still be sent even if marketing communications are declined.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for:

Third-party privacy practices
Third-party content
Third-party services

Customers should review the privacy policies of any third-party websites they visit.

13. International Information Processing

Yuelora operates with manufacturing operations located in China and fulfillment operations located in the United States.

Information may be processed, stored, or accessed in jurisdictions where we or our service providers operate.

By using our website, you acknowledge that your information may be transferred and processed as necessary for business operations.

14. California Privacy Notice

California residents may have additional privacy rights under applicable California laws.

California residents may request information regarding:

Categories of personal information collected
Sources of information
Business purposes for collection
Categories of third parties receiving information

Requests may be submitted using the contact information below.

We do not sell personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised "Last Updated" date.

Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us.

Yuelora Customer Support