Contact information

We're here to help.

If you have questions about our products, an existing order, shipping, returns, or anything else related to your shopping experience, please feel free to contact us.

Our customer support team will do its best to respond as quickly as possible during normal business hours.

Customer Support

Email

service@yuelora.com

Phone

+1 (304) 733-1076

Business Hours

Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

We aim to respond to most customer inquiries within 1–2 business days.

Common Questions

For faster assistance, please include the following information when contacting us:

Order Questions

Please provide:

  • Order number

  • Full name used for the order

  • Email address used during checkout

Shipping Questions

Please provide:

  • Order number

  • Tracking number (if available)

Return Requests

Please provide:

  • Order number

  • Product name

  • Reason for return

  • Photos (if the item is damaged or defective)

Returns Address

Please do not send returns without contacting us first.

Approved returns should be sent to:

Yuelora Returns Center

352 E Mall Rd
Barboursville, WV 25504
United States

Return authorization may be required before products are sent back.

For complete details, please review our Return & Refund Policy.

Company Information

Yuelora

Manufacturer:

Nantong Yuelora Home Textile Co., Ltd.

Zhihao Industrial Park
Chuanjiang Town
Tongzhou District
Nantong, Jiangsu Province
China

Products We Offer

Yuelora provides a range of home textile products, including:

  • Bedding Sets

  • Comforter Sets

  • Duvet Cover Sets

  • Sheet Sets

  • Blankets

  • Related Bedding Accessories

Our products are available for customers located within the United States.

Before Contacting Us

You may find answers to common questions in the following pages:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Terms of Service

These pages contain information regarding order processing, delivery times, returns, refunds, and customer rights.

Get in Touch

If you need assistance, please reach out using the contact information below.

Email: service@yuelora.com

Phone: +1 (304) 733-1076

Business Hours:

Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

Thank you for choosing Yuelora.